Niagara Tourism & Convention Corporation

Organizational Nature

Meridian was asked to provide a full call centre reservation capability, content management, customer relationship management and broadcasting capability for hotels wishing to participate in the Tourism Reservation Program. 

In addition to these features, this deployment featured full e-ticketing, self management of non-hotel based inventory and  full content management capabilities for attractions, accommodations, tour operators, dining establishments, and services.

This deployment also allowed consumers to purchase attractions and services as standalone products without the need to purchase hotel accommodations.

Meridian Products & Services in Deployment

• Content Management
• System for Accommodations
• Integrated Reservation System for Participating Hotels
• On-site Training  & Orientation in London

Project Scale

Currently there are approximately 60 properties participating in the direct inventory program. 

Unique Customization for this Project

The system was re-skinned according to the host web site. Meridian utilized E-Ticketing, Attraction Micro-sites, and centralized destination management packaging.

Project Timeline

Meridian completed the operational launch of this project in approximately 60 days between the delivery of graphical skins by their agency and the launch date.

www.niagara-usa.com

May 4, 2009

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